Refund policy

This is a translation for information. The Greek text is the binding one.

Donations and membership fees are not purchases of goods or services. Nothing is shipped: the payment is complete when Viva confirms it, and we send you a confirmation by email. The following rules therefore apply.

Donations

A donation is final and, in principle, is not refunded.

We refund, in full or in part, a donation made by mistake: a wrong amount, a duplicate payment, or a payment you did not intend. The request must be made within 14 days of the payment.

Membership fees and registration fee

We refund the full amount when:

• you paid the registration and membership fees but the Board of Directors did not approve your membership; or
• the payment was made by mistake (wrong amount or number of years, duplicate payment), provided you ask within 14 days of the payment.

If you withdraw from the association or are removed (statutes, articles 5 and 8), fees for years that have already begun are not refunded. Fees paid in advance for future years are refunded on request.

How to request a refund

Write to the association’s email, from the email address you paid with, stating:

• your full name;
• the date and amount of the payment;
• the transaction code from Viva’s confirmation email, if you have it;
• the reason for your request.

We reply within 10 working days.

How the refund is made

The refund is made through Viva, to the same card used for the payment. We do not refund in cash or to another account. Once the request is approved, Viva executes the refund immediately. When it appears in your account depends on the bank that issued your card.

Disputing a charge

If you do not recognise a charge, please contact us first. Most issues are resolved faster this way than through a dispute with your bank.